SmartDecorating.com Terms of Sale
- Title to the merchandise of any sales transaction does not pass
from our company to purchaser until merchandise is paid in full.
- We reserve the right to cancel any sales transaction at any time
by notifying the purchaser in writing and returning any monies
received on account against the sales transaction.
- We will not be liable for delays or failure to ship due to war,
strikes, floods, accidents, government demands or priorities, labor
disturbances, shortages of supplies or materials or other conditions
beyond our control or the manufacturer's. Cancellation by the
customer of this sales contract will result in the forfeiture of the
required deposit. NO CASH REFUNDS ARE AVAILABLE.
- At the time your order is placed, we will request the expected
delivery time from the manufacturer and pass this information on to
you. From time to time, manufacturers do encounter delays in
manufacturing special order furniture. SmartDecorating.com has no
control over or liability for delays in delivery by the manufacturer.
You agree in advance that your order is not cancellable even if
- It is your responsibility to check your order for accuracy
especially with regard to style numbers, finish, and fabric choices.
Errors in pricing or arithmetic are subject to correction.
- All orders must be paid in full by personal check within 7
business days of email notification to customer that their
merchandise is ready for shipment to customer. If customer is not
able to receive their furniture when the order is ready to ship, we
may store the merchandise at our discretion at an additional cost of
3% of the invoice per month.
- If customer does not remit final payment for merchandise ordered
within 14 days of notification that the merchandise is ready to ship,
or if the check for final payment is dishonored, the order will be
cancelled, and all deposits paid will be forfeited as a restocking
- Shipment by freight carriers are sent freight collect and DO
include standard in-home delivery and set up. Sales orders that are
delivered or shipped by freight carriers must be paid in full by
personal check before the order will be released. Credit card is not
accepted of balance payment. A $30 fee will be charged on all
- Shipping rates are those prevailing at time of shipment and are
subject to change without notice. Shipping times cannot be
guaranteed, however, SmartDecorating.com will ship all freight on
fastest available carrier. SmartDecorating.com reserves the right to
split your order into multiple shipments if we determine in our sole
discretion that splitting the shipment is appropriate.
- SmartDecorating.com is not responsible for fit and/or entry of
furniture in your home. Please use the links provided on our website
to access the manufacturer's online catalog and determine all
dimensions, measurements, and other relevant information before
ordering any product through our service. Please measure all
stairwells, entrances, and other points through which your furniture
must be carried in order to be placed in its intended destination.
- Neither the carrier nor SmartDecorating.com is responsible for any
damage caused by the freight carrier in delivering furniture through
tight spaces, narrow doorways, etc. If setup to the area designated
by customer is not conveniently feasible, delivery will be made to an
accessible area. Please clear the designated room and the path
leading to it of any obstacles in advance of the delivery date.
- Delivery personnel are not able to install electronics devices,
hang items on walls, or move existing furniture.
- SmartDecorating.com is not liable for the accuracy of orders
placed by customer. It is the customer's responsibility to ensure the
accuracy of all item numbers, finish colors, fabric identifiers, and
other product information specified by customer when the order is
placed. SmartDecorating.com is not responsible for any errors by
customer in correctly specifying the furniture they order through our
- SmartDecorating.com is not able to provide additional services such
as fabric samples, wood finish samples, design assistance, or a
furniture showroom. If a more comprehensive purchasing experience is
desired, please consider joining one of Kimberly's
factory outlet shopping tours, during which you may visit
factory outlets, showrooms, and factories and directly inspect all
items with professional design assistance before purchasing.
- In the event of damage, please be aware of the following when
handling a freight claim. All merchandise received should be
inspected for damage, such as crushed corners, scratches, dents,
punctures or water marks. If any damage is present, please note the
nature of the damage on all copies of the delivery documents and have
the driver sign them. Retain a copy for your records. The carrier may
request that you keep the merchandise and they will authorize a local
furniture craftsman to restore to manufacturer specifications.
Merchandise returned will be restored or replaced to manufacturer
specifications. If uncertain, have the driver call the terminal for
instructions. Damage noticed after the driver has left, please
contact the carrier within 24 hours. The same applies for
- All new furniture may have small amounts of pumice dust, wax,
glue, superficial scratches and possible packing marks from the
wrapping materials or blankets. Pine knots, cherry pits, color and
variations in wood grains and scarring in leather are natural
characteristics and are not defects, but rather hallmarks of quality
furniture. It is impossible to control the expanding and contracting
of woods caused by many different humidity conditions throughout the
country. SmartDecorating.com nor the carrier are responsible for
drawer swelling, door adjustments, touch up or leveling of items.
- SmartDecorating.com does not guarantee the durability, wearing
quality, and fastness of color of fabrics, vinyl's, or leather
products, however, they will be covered under the manufacturer's
warranty if warranty is available.
- If registered to do so with the state of delivery,
SmartDecorating.com will collect sales tax, which will be paid to the
applicable state when SmartDecorating.com is paid in full. If
SmartDecorating.com does not collect sales tax, you may have a sales
and use tax liability to the state of delivery. It is the customer's
responsibility to determine whether they owe any sales tax directly
to the state of delivery and pay it directly to the state in a timely
- Floor samples, outlet merchandise, and discontinued items are sold
as is and are not covered under warranty.
To place an order with SmartDecorating.com:
- We require a 50% deposit based on the total furniture price. We
gladly accept Visa, MasterCard, or personal check for deposits. An order will be placed once
SmartDecorating.com has received the deposit.
- All furniture ordered through SmartDecorating.com is special order
and not cancellable or returnable for any reason.
- When your order is ready to be shipped, you will be notified by email. Your order must
be paid in full within 7 business days. Credit cards are not accepted for final payments, only personal checks.
When your final payment has cleared, your order will be released for shipment to you freight collect, FOB shipper.
- Shipping is paid directly to the carrier at time of delivery.
Shipping estimates are based on actual weight and final destination.
Estimates for delivery charges are based on current rates at time of deposit
and placement of order. Any additional fees charged by the carrier at
the time of delivery such as small truck rental, ferry fees, gate
fees, after-hours fees, missed delivery fees, or oversized
merchandise fees, shall be the responsibility of the customer. Any claims for damage must be made
directly with the freight company and are not the responsibility of SmartDecorating.com.
These Terms of Sale were last updated on July 11th, 2013.