All of the reputable factory outlets and order-by-phone
services for carpeting and rugs are based in the Dalton, Georgia
area -- the center of the carpeting industry.
- Prices and Payment
The typical discount offered by these outlets and services
is 50% to 75% off retail, depending upon the brand and style you
choose. Most major brands are available. All of the services I
recommend accept credit cards and will arrange shipment of your
You should make sure that you have all of the necessary
product information at the ready before you call the service. You
will need to know the brand of carpet you want, the color, and
the square yardage needed. Have the installer's advice about
carpet padding written down to discuss with the service.
Like the ads say, you should shop in your neighborhood and
write down the product information for the carpet you wish to
buy: manufacturer name, style, color, special finishes such as
Scotchgarding, and any other details that seem important.
The typical delivery time is anywhere from one day to two
weeks. If the carpet you want is in stock, it will usually be
shipped the same day you place your order. If the carpet has to
be manufactured for you, you may have to wait up to two weeks for
shipment. It will also take one to five days for the carpet to
reach you by truck, depending on where you live. Customers on the
West Coast will have the longest wait.
Due to size constraints, your carpeting will usually be
shipped via a commercial truck line. Commercial truck drivers do
not carry your packages inside for you. You will want to have
help available when the carpeting arrives. Rolls of carpet are
quite heavy and awkward to carry. You will need at least one
other person to help you.
These services are accustomed to making truck deliveries as
simple as possible for their customers. They have a well
established routine. Usually, you will leave a daytime phone
number with the telephone ordering service when you place your
order. When your order is shipped, the service will call you with
the name and phone number of the specific truck line that will be
delivering your order and a tracking number that identifies your
packages to the trucking company.
You should then call the trucking company and give them
your tracking number to determine when your order should arrive.
This may be any time from the next day to the next week,
depending upon how far away from Georgia you are located. The
trucking company will usually be able to give you a specific day
and a rough idea of the time of your delivery. Most trucking
companies will also call you, at your request, when the driver is
actually on the way to your home.
You must be home when the carpet arrives. Commercial truck
drivers will not wait, nor will they come back at a later time.
If you miss the delivery, you will have to pay the freight
charges to bring the carpet to you, take it back to Georgia, and
then bring it back to you again. This can get extremely
expensive. Be absolutely sure that you, and your helper, will be
there when your carpet arrives.
Residential deliveries are usually made between 9:00 AM and
2:00 PM, Monday through Friday. Trucking companies generally do
not make weekend or evening deliveries.
You may choose to pay the trucking company for the freight
charges when the carpet arrives, or you may ask the telephone
ordering service to include these charges when you pay for your
carpet. The charges will be the same either way.
You should arrange to pay the freight charges when you
order your carpet. Truck drivers are unable to process credit
card payments. If you pay the freight charges to the telephone
ordering service, you will be able to use your credit card. This
way, if there should be any future discrepancies or problems with
your freight charges, you will have much more leverage to get the
My book, The
Insider's Guide to Buying Home Furnishings
lists the best factory outlets and order-by-phone services for
carpeting and rugs. Most are factory owned. All can save you
approximately 50%-75% off of the retail price charged by your
local retail carpeting stores and interior designers for the very
The companies I research and recommend in my book are all
very reputable and have prices at least 50%-75% off retail.
Unfortunately, some of the companies that advertise in the backs
of magazines and on the Web do not have good prices or service.